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退款政策

Sgtoyshop offers 14 14-day warranty for defective products^. Defective products sold are exchangeable within 14 days after date of delivery. It is important to first verify the eligibility of your product exchange before mailing it back to us to avoid disappointment.

We will assist in the replacement of these brands. This only covers electronic defects which do not include products meant for single use, cosmetic deterioration caused by wear and tear or damages caused by accident, misuse or neglect. Any attempt to open or take apart the product (or its accessories) will void the warranty. 

***Due to the intimate nature of the products and hygiene purposes, ALL SALES ARE FINAL. Request for exchange or refund due to unsuitable size, color, or function will not be entertained. This is to protect the interest of all our customers, as well as ours.

Steps to exchange a defective product within 14 days of purchase
  1. Send an email to sales@sgtoyshop.com
  2. In the email, please state:
    1. Order Number
    2. Name of product
    3. Your contact number
    4. Area of defects for the product (To expedite the process, attach images or a short video to show the defect)
  3. Once we confirm that the item is eligible for return appeal, you may opt to:
            • Post the item back to us via Singpost Normal Mail
            • Arrange a return by your own courier*

                          4. Once the defect is verified to be eligible for an exchange**,

    1. We will proceed with the exchange of the same product.
    2. If the product is out of stock, you may opt to wait for the restock or exchange for another product and the balance amount will be topped up by you or refunded by us. Otherwise, you can opt for a 100% refund.
    3. Return fees will be reimbursed to you. Re-delivery fees of the exchange item will be borne by us. The re-delivery method will follow the shipping method that you have chosen for your previous order. 
    4. We will pay the shipping fee,Not more than $4
Payments made by ATM transfers

We regret to inform you that a refund is not possible if a transfer receipt is not produced, even if the transfer is approved.

*Once the defect is verified, reimbursement will be capped at $15.

**We regret to inform you that SGTOYSHOP will reserve the right, at its own discretion, to deny any exchange if the fault is not due to manufacturing defects or is deemed due to misuse, wear and tear. Shipping charges will not be reimbursed if management deems the goods as being damaged by misuse, wear and tear. If the returned product is verified to be working as per normal, the shipping charges (return fees & re-delivery fees) will be borne by you.

^ "Product" or "Products" refer to the pleasure product itself. If the product is deemed to be working and the accessory (USB cable, charger) is faulty, we will proceed to replace the accessory only.